1. Introduction

At hemle.site, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines:

  • What personal data we collect.
  • How we use, store, and protect your data.
  • Your rights under GDPR (General Data Protection Regulation).

By using our website, you agree to the terms of this privacy policy.

2. Data We Collect

Personal Information Provided by You

  • Account Information: Name, email address, phone number, and billing/shipping address.
  • Order Information: Payment details and product personalization requests.
  • Communication: Messages or inquiries sent through our contact forms or email.

Automatically Collected Information

We collect technical information when you browse our site:

  • Cookies and Usage Data: IP addresses, browser types, time spent on pages, and pages visited.
  • Device Information: Device type, operating system, and screen resolution.

Third-Party Data

We may receive data from third-party services like social media platforms or analytics tools (e.g., Google Analytics).

3. How We Use Your Data

We use your data to:

  1. Provide Our Services: Process orders, customize products, and deliver purchases.
  2. Improve Our Website: Analyze site performance, troubleshoot issues, and enhance user experience.
  3. Communicate With You: Respond to inquiries, provide updates, and send marketing emails (with your consent).
  4. Ensure Security: Protect against fraud, spam, and unauthorized access.
  5. Comply With Legal Obligations: Fulfill obligations under Belgian and EU laws.

4. Legal Basis for Data Processing

We process your data based on the following legal grounds:

  1. Contractual Necessity: To fulfill your orders and provide our services.
  2. Consent: For marketing communications and cookie usage.
  3. Legal Obligation: To comply with applicable laws and regulations.
  4. Legitimate Interest: To improve our services, prevent fraud, and analyze trends.

5. Cookies and Tracking Technologies

We use cookies to improve your experience. For details, refer to our Cookies Policy.

6. Data Sharing

We do not sell or rent your personal data. However, we may share data with:

  1. Service Providers: Payment processors, delivery companies, or marketing tools.
  2. Legal Authorities: If required to comply with laws or respond to legal requests.
  3. Analytics Tools: Third-party platforms like Google Analytics to understand site performance.

7. Data Retention

We retain your data only for as long as necessary:

  • Order Data: Retained for legal and tax purposes for up to 7 years.
  • Account Information: Retained until you request deletion.
  • Marketing Data: Retained until you opt-out or withdraw consent.

8. Data Security

We implement robust measures to protect your data:

  • Encryption (SSL) for secure transactions.
  • Restricted access to personal data.
  • Regular security audits and updates.

While we strive for the highest level of security, no method of transmission or storage is 100% secure.

9. Your Rights Under GDPR

As an EU resident, you have the following rights:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Rectification: Correct inaccurate or incomplete information.
  3. Right to Erasure: Request deletion of your personal data (subject to legal obligations).
  4. Right to Restrict Processing: Request limited use of your data.
  5. Right to Data Portability: Obtain your data in a structured, machine-readable format.
  6. Right to Object: Object to data processing for marketing or legitimate interests.
  7. Right to Withdraw Consent: Withdraw consent at any time for processing activities relying on consent.

To exercise these rights, contact us at [Your Contact Email].

10. International Transfers

Your data may be processed outside of Belgium or the EU. If transferred, we ensure compliance with GDPR using standard contractual clauses or equivalent safeguards.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. Please review it regularly.

12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact us:

  • Company Name: HEMLE
  • Email: [email protected]
  • Address: 224, rue des forges 1480 Tubize
  • Phone: +32487020708

For unresolved concerns, you have the right to lodge a complaint with the Belgian Data Protection Authority (APD):

Website: https://www.dataprotectionauthority.be/citizen