1. Introduction

At hemle.site, we are committed to providing high-quality products and an exceptional customer experience. However, we understand that disputes may occasionally arise. This policy outlines the procedures for resolving disputes efficiently and fairly while adhering to Belgian legal standards.

2. Contacting Customer Service

If you encounter an issue with our services, products, or website, we encourage you to contact our customer support team first. We aim to resolve complaints amicably and promptly.

Please provide the following details when contacting us:

  1. Your full name and contact information.
  2. Order details or the nature of your issue.
  3. Any relevant documentation or evidence supporting your claim.

3. Mediation as a First Step

Before escalating to legal proceedings, both parties agree to seek an amicable resolution through mediation. Mediation will be conducted in good faith, and all reasonable efforts will be made to resolve the dispute within 30 days of initiating mediation.

If no resolution is achieved, the dispute may proceed to formal legal proceedings.

4. Jurisdiction and Governing Law

Any disputes arising out of or related to the use of hemle.site, our products, or services shall be governed by Belgian law.

Jurisdiction: All disputes will be submitted to the exclusive jurisdiction of the Court of Justice of Nivelles (Tribunal de Première Instance de Nivelles).

Address:
Place Albert 1er 11
1400 Nivelles, Belgium

5. European Online Dispute Resolution (ODR) Platform

If you are an EU resident, you may also resolve disputes via the European Online Dispute Resolution (ODR) platform provided by the European Commission.

This platform allows consumers and businesses to settle disputes out of court in an efficient and cost-effective manner.

6. Dispute Escalation Process

  1. Initial Resolution: Contact our customer support team to resolve the issue directly.
  2. Mediation: Attempt amicable settlement through mutual discussions or mediation.
  3. Formal Proceedings: If no resolution is achieved, escalate the dispute to the Court of Justice of Nivelles, as per Belgian jurisdiction.

7. Updates to This Policy

We reserve the right to modify this Dispute Policy at any time. Any updates will be published on this page, and we recommend checking periodically for changes.

8. Contact Information

For questions regarding this policy or to initiate a dispute, please contact:

  • Company Name: HEMLE
  • Email: [email protected]
  • Phone:+32487020708
  • Address:224, rue des forges 1480